Job Description



Shift is 2:30pm-11pm Weds-Sun

Territory: South Border is 55th Street / North Border is Diversey
Zip Codes: 60606, 60601, 60304, 60804,60623, 60647

Responsibilities include:
* Prioritizing and planning service calls
* Contacting customer with the estimated time of arrival
* Escalating problems and reassigning calls when appropriate
* Accurately reporting service data
* Interacting in a professional manner with customers to foster positive customer relations
* Following key/alarm/combination control processes in the assigned area of responsibility
* Supporting technicians in performing preventative maintenance inspections on conventional
products
* Maintaining effective communication with management and team members
* Diagnosing problem on-site
* Performing technical fixes such as clearing paper jams, card jams, bill jams, etc.
* Performing some minor maintenance on ATMs (e.g., replacing light bulbs, card reader belts, air
filters, etc.)
* Completing equipment cleanings as specified by Diebold Nixdorf contracts
* Performing basic installation functions (e.g., pulling cables, mounting devices, installing Mas-
Hamilton locks)
Trade school, technical or service past experience preferred.
* High school diploma or GED
* Valid driver’s license
* Ability to use basic hand tools and limited parts
* Basic understanding of PC, PC peripherals, and network connectivity
* Demonstrated ability to represent the company in a dependable and professional manner
* Ability to work independently with little supervision
* Acceptance of exposure to the outside elements
* Shift adaptability and good customer relations skills
* The sense of urgency, organizational skills, and work in a team environment
* Ability to pass MVR, background and drug test

Application Instructions

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